Shipping & Handling
Direct distribution
Your order is delivered directly from our factory to you. This not only reduces our costs for transportation and logistics but also gives us full control over ensuring that your table arrives safely and with minimal packaging. Faust’s own drivers deliver across Germany and parts of Europe with our specially equipped vehicles. Some small packages, spare parts, small accessories, single frames and trestles, may be shipped by our delivery partners.
CO₂-reduced shipping
Our fleet only leaves the factory with a full load and follows the most energy-efficient route for its multiple stops, as determined by GPS data. We aim to deliver furniture swiftly in 3 – 4 weeks, but by allowing us small flexibility our customers help us make large reductions in CO₂ emissions.
Delivery within Germany
Delivery within Germany is free. Our tables and table tops are always delivered directly by our own drivers. Some small packages, spare parts, small accessories, single frames and trestles, may be shipped by our delivery partners. However, if your order contains such items and a Faust table top, all items will be shipped together and delivered by us.
The E2 table frame and its accessories are an exception. They are supplied directly by its manufacturer to all orders within Germany. Customers in Germany who wish to receive their E2 frame and Faust table top in the same delivery, please include a comment when placing your order.
Delivery within Europe
Within Europe we currently deliver to Belgium, Luxembourg, Austria, The Netherlands, United Kingdom, and some regions in France (Hauts-de-France, Île-de-France and Grand-Est). For Switzerland, specific shipping and handling terms apply.
If your country is not listed here, or you have a special request, please contact us directly at
Shipping costs within Europe
| Weight | Parcel and courier service | Delivery by Faust |
|---|---|---|
| < 1 kg | €9.00 | |
| 1 – 2.99 kg | €15.00 | |
| 3 – 7.99 kg | €26.00 | |
| < 50 kg | €70.00 | €70.00 |
| 50 – 99.99 kg | €45.00 + €1.00/kg | €45.00 + €1.00/kg |
| > 100 kg | €45.00 + €0.80/kg | €45.00 + €0.80/kg |
Collection Centers
You can collect your order at the Faust facility in Huglfing. Please choose this option during checkout.
Deliveries to packing stations are not possible – with the exception of LAS Burg in Weil am Rhein. If you choose this option, we recommend additional packaging safeguards for extra protection. If you would like this additional security, please include a request for additional packaging with your order – we will calculate and inform you of the additional costs.
Delivery time
Tables and table tops: 5 – 7 weeks
PLUSMINUS Shelving: 5 – 7 weeks
Table frames, seatings, stock items & accessories: 2 – 10 days
Deliveries are made on working days, Monday to Friday.
Standard delivery is to the curbside. However, if you need assistance beyond curbside, our delivery staff are generally happy to help.
Order procedure
After an order is placed via our online configurator, Faust’s furniture experts will assess it. After payment is received, the order is then put into production and shipped according to our in-house delivery schedule. Upon request, we will try to accommodate specific delivery dates.
If the production of your order is delayed due to any unforeseen circumstances, you will be notified by email.
Delivery notice
In the week before the planned delivery date we will send you an email including the phone number of the assigned driver, who will be available for any questions and will also call you on the day of delivery.
FAQs
Frequently asked questions about shipping, handling and assembly
How do I track the status of my order?
If you prepay by bank transfer for your order, you will receive an order confirmation, a further email notification when we’ve received your payment and your order enters production, and another when it is ready for shipment. If PayPal is chosen, you will receive an order confirmation on payment and a delivery notification.
Can I change my delivery address or delivery date?
It is possible to correct a delivery address or delivery date by contacting us at
What can I do if I will not be at home for delivery?
Customers are contacted by our customer care team one week prior to the scheduled delivery and by their designated Faust driver on the day of delivery. Deliveries are made on working days; Monday – Friday. If you are unable to accept your delivery personally, we may be able to deliver your order to a nearby neighbour or a secure location, depending on the size of your order.
To request this, please reply to our delivery notification email with the alternative delivery details. Make sure to include name, address and telephone number.
We strongly recommend that large orders are received directly.
Do I need to request additional packaging for my delivery?
Our parcels are packed in a manner sufficient for their safe delivery from our factory to your door. We use corrugated cardboard and paper packaging tape and our experienced delivery team are adept at handling Faust products.
There may be situations where additional safeguards are advisable. For example, if your Faust furniture will be placed in storage or handled by a third party. In these instances, we understand our customers may want the reassurance of extra packaging. There is an additional cost starting from € 17.90 per sqm for this service. Please add a request for additional packaging to your order if required.
Do products arrive assembled?
Product specifications will indicate whether your order requires assembly. If so, an instruction manual with a step-by-step guide will be supplied. Faust products are designed to be simple to install with few or no tools at all.
Do you offer assistance with delivery and assembly?
In most cases, if additional assistance is needed, our drivers are willing to assist in bringing items indoors or upstairs for a small tip.
Faust drivers can unpack products, verify that objects are in good condition, and collect the packaging materials for return to Faust (this is especially significant for certain reusable packaging).
Our products are easy to assemble with few or no tools needed. Our drivers are happy to assist with the assembly of objects if asked.
In situations where delivery and assembly may require special attention, please notify us in advance so that we can offer adequate assistance.