FAQ

Frequently Asked Questions

Delivery

How long is the delivery time?
See Shipping & Handling

How will be delivered?
Our own drivers deliver your order. Only the E2 bases are coming directly from the producer.

How high are the delivery costs?
See Shipping & Handling

Am I getting notified when the delivery will take place?
Yes, 1 week before delivery we contact you.

Can I pay with card at the delivery?
Yes.

Where does Faust Linoleum deliver?
We deliver worldwide.

Do you offer an assembly service?
No, not at the moment. Our drivers deliver up to the front door. For a kind word and tip they will be pleased to help you further.

Order

How can I pay for my order?
You can choose between prepayment, Paypal, Billsafe and cash if you are picking up your order.

I want to make a bigger order. Are you offering discounts?
If you choose prepayment we allow a 2% cash discount. From an order value over 5000€ you will get another 5% discount.

Can I order by phone?
Ordering through our website is easier and saver, but if you wish to order by phone call customer service.

Can I change/cancel my order?
As long as the order isn’t in production a change or cancellation is possible.

Can I give special dimensions or millings in order?
Sure, send us your draft via mail or contact customer service.

Material

Is it possible to have a white Linoleum surface?
No, because Linoleum is a natural product and it can not be completely coverd by pigments. But the colors 4157 (pearl) and 4176 (mushroom) are an often used alternative.

How do I clean Linoleum?
We offer Harell Cleaning Concentrate a special Linoleum cleaning concentrate. For more detailed instructions see Cleaning & Care.

What to do if the Linoleum discolours?
This only occurs with the bright colors of the natural post-oxidation to (Yellow film, disappears within 1 hour in direct sunlight). See therefore Cleaning & Care.

How stable is the table desk?
Because of the five-layer board core, the table desk is very stable and won’t sag. If you are choosing a very long table desk pay special attention to the table bases.