About Faust

Where are Faust products manufactured?
Faust furniture is produced and assembled at our workshop and factory in Huglfing, Germany, in the foothills of the Alps. Here we manufacture all custom tabletops, produce additional accessories, and some table legs. Special elements, for example welded metal table legs, are made at partner workshops. Read more in our About section.

Where can I see Faust products?
Faust products are made on-demand to customer preferences. We do not have a physical showroom, on site or elsewhere. You can explore our extensive range of products on the Faust website.

Delivery & collection

What locations do Faust ship to?
We currently ship to: Germany, Belgium, Luxembourg, Austria, Switzerland, The Netherlands, United Kingdom, and some regions in France.
Pricing and delivery costs vary depending on location, order weight, and size. Delivery within Germany is free.
If your country is not listed above, please contact us directly: info [ at ] faustlinoleum [ dot ] com

How much does the delivery cost?
Delivery times and costs can be found on our Shipping & Handling page.

How long does delivery take?
Delivery times and costs can be found on our Shipping & Handling page.
Each Faust order follows a procedure: After an order is placed via our online configurator, Faust’s team of craftsmen and women will assess it. After payment is received, the order is then put into production and shipped according to our inhouse delivery schedule. Specific delivery dates can be requested if necessary.
If the production of your order is delayed due to any unforeseen circumstances, you will be notified by email.

Can I collect my order at the Faust facility?
Yes. You can indicate this preference during checkout.

How will my parcel be delivered?
Your order goes directly from our factory in Huglfing to your front door. Faust’s own drivers deliver across Germany and Europe in our specially equipped vehicles. While not yet fully electrical, our fleet reduces CO2 emissions by only leaving the factory with a full load and follows the most energy-efficient route for its multiple stops, as determined by GPS data.

The E2 table frame is an exception. It is supplied directly by its manufacturer to all orders within Germany. Customers in Germany who wish to receive an E2 frame together with a Faust tabletop please include a comment when placing your order. Outside of Germany the E2 table frame is always delivered with a Faust tabletop.

Some small packages; spare parts, small accessories, single frames and trestles, may be shipped by our delivery partners.

Special forwarder transportation is avoided. Non-European shipping can be arranged by request. Please email us to organise.

How do I track the status of my order?
If you prepay by bank transfer for your order, you will receive an order confirmation, a further email notification when we’ve received your payment and your order enters production and another when it is ready for shipment. If PayPal is chosen, you will receive an order confirmation on payment and a delivery notification.

Can I change my delivery address or delivery date?
It may be possible to correct a delivery address or delivery date by contacting us at: versand [ at ] faustlinoleum [ dot ] de after receipt of a delivery notification or before. It is not possible to change a delivery address or date from 24 hours prior to the scheduled delivery.

What can I do if I will not be at home for delivery?
Customers are contacted by our customer care team one week prior to the scheduled delivery and by their designated Faust driver on the day of delivery. Deliveries are made on working days; Monday – Friday. If you are unable to accept your delivery personally, we may be able to deliver your order to a nearby neighbour or a secure location, depending on the size of your order.

To request this, please reply to our delivery notification email with the alternative delivery details. Make sure to include; name, address and telephone number.
We strongly recommend that large orders are received directly.

Do I need to request additional packaging for my delivery?
Our parcels are packed in a manner sufficient for their safe delivery from our factory to your door. We use corrugated cardboard and paper packaging tape and our experienced delivery team are adept at handling Faust products.
There may be situations where additional safeguards are advisable. For example, if your Faust furniture will be placed in storage or handled by a third party. In these instances, we understand our customers may want the reassurance of extra packaging. There is an additional cost of €15-30 net per sqm for this service. Please add a request for additional packaging to your order if required.

Should I check my order when it arrives?
When your delivery arrives, please do check that the packaging is intact and that the products are complete and in good condition. Your Faust driver will be happy to assist you in checking your furniture.

Assembly

Do products arrive assembled?
Product specifications will indicate whether your order requires assembly. If so, an instruction manual with a step-by-step guide will be supplied. Faust products are designed to be simple to install with few or no tools at all.

Do you offer assistance with delivery and assembly?
In most cases, if additional assistance is needed, our drivers are willing to assist in bringing items indoors or upstairs for a small remuneration.

Faust drivers can unpack products, verify that objects are in good condition, and collect the packaging materials for return to Faust (this is especially significant for certain packaging which is reused).

Our products are easy to install with few or no tools needed. Our drivers are happy to assist with the assembly of objects if asked.

In situations where delivery and assembly may require special attention, please notify us in advance so that we can offer adequate assistance.

Where can I find installation instructions or fact sheets for my products?
If your product requires assembly, instruction will be delivered together with your order. Assembly instructions are also available to download on each of the Faust website product pages.

Can I disassemble and then reassemble Faust furniture?
Yes, you can assemble and disassemble your Faust furniture as you need to. Our fittings and connecting systems are robust and designed to be used.

Payments & pricing

Do you have a price list?
No. As each product is custom-made, pricing varies from size to size. The pricing for each individual element is displayed on our configurator and a final calculation for a product is shown before an order is placed.     

How do you calculate the cost of a product?
We price fairly and we take pride in offering excellent quality for good value. Our pricing model is based on adequate compensation of our staff, production costs, sourcing our materials in responsible ways, investing in infrastructure, and building a business that is sustainable. Our direct distribution and our efficient waste-free production system mean that we are able to offer a high quality product at a competitive price. We believe in transparency in all aspects of our business, including pricing.

Do you hold seasonal sales or promotions?
Faust doesn’t service physical retail stores or distribution warehouses. Orders are custom-made, assembled and dispatched from our factory in Huglfing and sent directly to our customers. By avoiding intermediaries, Faust is able to deliver high-quality furniture at an honest price all year long. As our furniture is made to order and therefore we do not hold stock. Faust does not hold seasonal sales as we do not have inventory to be cleared.

A 2% discount is offered to customers paying by bank transfer.

Can I get a discount for a large order?
Some large orders may be subject to a discretionary discount.

What payment options do you offer?
Customers are offered the choice of PayPal or bank transfer at checkout.

Please see our Payment Methods page for detailed information.

For bank transfers you will receive an email containing the details needed to complete the payment. Please note customers are responsible for the transaction costs and depending on the bank, the transfer may take several days to reach Faust.
It is important to include your order number in the reference for the transfer.
To expedite production you may send us a screenshot of the money transfer as proof of payment.

After placing an order, customers have five working days to make the bank transfer and are offered a 2% discount on the total amount to do so. If this time passes, you will have an additional three days to finalise your order. After this, we will send you a reminder. If we do not receive the order payment after receipt of the reminder email, your order will be cancelled.

Once payment has been successfully received, we will send you a confirmation email and the production of your order will begin.

I need a proforma invoice.
Customers requiring a proforma invoice may request one at checkout. The proforma will be emailed within 24 hours.

How it works

Can I make an order by phone?
Unfortunately, we do not accept phone orders. However, if you need assistance with placing an online order our customer care team will be happy to help and can be contacted by email: info [ at ] faustlinoleum [ dot ] de or telephone: +49 08802 907 3383.

How can I report an issue?
To report any problem with your order, please contact our customer care team: info [ at ] faustlinoleum [ dot ] de with photographic evidence and a detailed description of the concern. We will review your information and respond within 48 hours.   

If the order has arrived via a delivery partner (such as DHL, GLS) please add “I accept with reservation” on the delivery note and say why. Then please contact us: info [ at ] faustlinoleum [ dot ] de.

Can I cancel or make changes to my order after it has been placed?
Custom-made orders enter production once we have received payment. Until that point, it is possible to make modifications or cancel the order. Please notify our customer service by telephone or via email: info [ at ] faustlinoleum [ dot ] de about your decision. After payment has been received and production begun, it is not possible to change or cancel your order. Non-customised items may be returned to Faust.

Can I return my order?
Every Faust item is produced according to the customer’s specifications. Therefore Faust is unable to offer a refund or an exchange once the order has been made.

How do I know the availability of products?
All materials and colours offered on our website are available and ready for production in our factory. Any exceptions will be clearly indicated online. Or, in the unlikely instance of a material or product becoming unavailable after an order is placed, the customer will be notified by email.

Configurations

How do I know which table is better for my purpose?
While most of our table stands are adaptable to various scenarios – from private to business, and from home to office – some are specifically tailored to meet certain requirements. If you’re unsure about which solution suits your needs best, don’t hesitate to contact our customer care team. We’re here to assist you in configuring the perfect table for your specific requirements.

What are the ideal table measurements I should consider?
Please contact our customer care team should you need advice about sizing. And please come back to the Faust website, where we will soon have information available to help you determine your ideal sized table.

How can I configure a workbench?
We recommend contacting our customer service for assistance. The DIN system is ideal for that purpose.

Can Faust produce special designs?
Faust can offer a number of solutions, beyond those available on our configurator, for special projects. This may be a special shape or colour. Please contact our customer care team with your request: info [ at ] faustlinoleum [ dot ] de

For a special tabletop shape please send a DXF and PDF 1:1 outline drawing with your message.

How stable is my table?
All Faust table tops are stable. This is because we carefully select the right core material for each design. You can contact our customer care for more information.

What is the difference between plywood as a core material and as a table edge?
Plywood serves as a sturdy core material for tabletops, offering stability and solidity. It is available in sheets of thickness; 20mm, 26mm, and 29mm. When employed only as a table edge, for example on a table with a laminboard core, plywood achieves a polished, seamless look, featuring a 90° profile edge.

Should I opt for linoleum on both sides of a table top?
In general, it is not necessary to coat both sides of the tabletop with linoleum. In some cases, however, it is still done willingly: On a height adjustable table the bottom of the table can be visible, therefore adding matching linoleum improves the table’s overall appearance.
For design flexibility and variation: If you intend to refresh the appearance of the table or create a different colour scheme in a room, a tabletop with two different linoleum surfaces offers variety. Should this use be desired, it is important to note that only tabletop that does not require permanent attachment to a frame or legs can be considered.

Can I use linoleum as a countertop in my kitchen?
Yes, however, we advise against it. While linoleum is a durable surface that withstands the rigours of daily life, like many other natural materials, it is susceptible to damage from intense heat, moisture, or acid and needs to be protected accordingly. For more information on the properties of linoleum, you can find them here.

Materials, colours, finishes

Can I receive a material sample set?
We offer a free sample set to help our customers in their material selection. It contains 26 shades of linoleum, oak and ash wood veneers, cork, and two tabletop core materials. We advise our customers to see colours in real life and in natural daylight before making a decision.

Sample sets are shipped within 1-2 days. Order your free set here.

Where does Faust source its materials?
Faust works with carefully selected suppliers who share our commitment to responsible manufacturing and help us deliver consistently high quality products at accessible prices. We work with locally-based suppliers where possible. All our material partners are located within the EU.

We aim to be as transparent as possible about where we source our raw materials, how we make our products, and the ethical and environmental impacts of our manufacturing and distribution processes. Read more in our Material section.

Do you produce linoleum at Faust?
Our linoleum is produced by Swiss company Forbo Flooring Systems, a long-standing partner with whom we share a commitment to realising the full potential and beauty of linoleum.

What is linoleum made of?
Linoleum has been manufactured for over 150 years. It is composed of renewable raw materials; linseed oil, resin, wood, limestone flour and natural colour pigments. Read more about linoleum here.

Is it possible to have white linoleum?
Linoleum is a natural material made from linseed oil, cork and wood flour. Each of these ingredients has a naturally warm colour. Even when adding white pigment, it is not possible to override the natural tones of the original materials to achieve a brilliant white. Therefore it is not available. Colours 4176 Mushroom and 4177 Vapour are often used as alternatives to brilliant white.

The linoleum surface is not as I expected and contains some inclusions.
Linoleum is made from natural raw materials (linseed oil, cork and wood flour). Therefore, minor inclusions or subtle colour changes cannot be completely avoided in the final product. Faust removes any large contaminations that might be considered faults at the point of production. But minor inclusions are a recurring and natural feature of linoleum and therefore unavoidable. If your linoleum furniture features some small inclusions we encourage our customers to recognise these as a natural feature, like the grain of a wood, rather than fault.

My new linoleum furniture has an unfamiliar aroma, what is it?   
Due to the materials used in the production of linoleum, linseed oil specifically, the material has a delicate aroma that is often first detected when unpacking your product. However, this aroma will quickly disappear after just a few weeks.

My linoleum has a yellow hue, why?   
During the maturing process, a yellowish colour develops on the surface of the linoleum (known as ‘drying room yellow’). It is especially visible on lighter shades. This is an entirely normal and natural phenomenon of linoleum and the yellow hue disappears quickly after the product is exposed to direct natural light. This yellowing may occur again if the surface is covered with monitors, mouse pads, and similar items but can again be quickly reversed by exposing the area to direct sunlight. ‘Drying room yellow’ cannot be removed by cleaning, only exposure to direct sunlight will remedy the issue.

Do Faust surfaces change over time?
Our linoleum, wood veneer and cork, like all natural materials, can age and alter over time developing a rich patina and unique character.

Over time, certain lighter linoleum colours may darken also. This is especially evident in the Pure Linoleum shade, which contains no colour pigment. The wood flour contained in the linoleum darkens like any solid wood. It is an excellent choice for those who admire the beauty of naturally-aged materials.

Does linoleum have a finish?
Yes. Forbo Furniture Linoleum comes with a pre-applied water-based protective layer. This helps improve durability and provides resistance to scratches and stains. It contributes to the overall aesthetic appeal of the linoleum, offering a smooth and finished surface.

Care & Repair

How should I clean my Faust surfaces?
Faust furniture is characterised by beautifully natural and hard-wearing surfaces. You can do much to extend the lifespan of your product and help maintain its natural qualities by taking care of it. To make this simple for our customers, Faust has created a Care Kit. For detailed maintenance information, please visit our dedicated Care and Maintenance page or contact us directly.

How do I clean linoleum surfaces?
We have prepared detailed care instructions to help our customers extend the longevity of all Faust products. You can find them here.

Faust also offers a specialist Care Kit for the upkeep of your linoleum products.

Can I repair linoleum surfaces?
In case of damaged linoleum please contact our customer care team with images of the damaged surface. Please include a visual size reference so our team can evaluate the issue and suggest the best option for you. Typically, this service is offered at no cost. But under certain circumstances we may need to send you a quote. In these cases the quote will be based on cost price. Faust does not profit from this service.

Are spare parts available?
Spare parts can be purchased from the Faust Website and easily replaced with few or no tools needed. Repairing Faust furniture extends its longevity, benefitting the owner and creating a more sustainable environment.

Design

Which designers do Faust work with?
Faust has collaborated with a number of leading international designers, including Keiji Takeuchi, Michel Charlot, Daniel Lorch and BIG-GAME Studio to create a collection of functional and timeless contemporary furniture and home and office accessories. Read more about our designers here.

I am a designer, how can I submit a proposal?
We are open to receiving ideas and initiating new collaborations with designers. We are happy to receive submissions that align with Faust’s core values and production methods. Please contact us: info [ at ] faustlinoleum [ dot ] de. While we strive to respond promptly, we will also carefully evaluate each proposal before replying.

Press

Where can I find press information about Faust?
For any press material contact us at info [ at ] faustlinoleum [ dot ] de